At Primerestoration.online (“we,” “us,” “our”), customer satisfaction is important to us. This Refund Policy explains the terms under which refunds may be requested and processed for services booked through our website.
By using our website or booking services, you agree to the terms outlined below.
1. Services and Refund Eligibility
We provide water restoration, mold remediation, and fire restoration services. Due to the nature of restoration work, refunds are generally not available once services have begun. Refunds may be considered only in the following circumstances:
- Services were not provided as described at the time of booking.
- There was a scheduling error caused by our team that prevented service delivery.
- Duplicate or accidental payments were made.
Refunds for partial service completion will be reviewed on a case-by-case basis.
2. How to Request a Refund
To request a refund, please:
- Contact us as soon as possible at:
Email: [Insert contact email]
Phone: [Insert phone number] - Provide the following details:
- Full name and contact information
- Service booked and date of booking
- Reason for the refund request
- Any supporting documents, if applicable
- Our team will review your request and respond within 7–10 business days.
3. Refund Processing
If your refund request is approved:
- Refunds will be issued using the original payment method.
- The process may take 5–10 business days depending on your bank or payment provider.
- Shipping or additional fees (if any) are non-refundable.
4. Cancellations and Rescheduling
- Cancellations: You may cancel a scheduled service at least 48 hours before the appointment for a full refund, if payment has already been made.
- Rescheduling: Services may be rescheduled once without penalty, provided it is done at least 24 hours before the scheduled time.